Technical Support

 

• Technoficient offers its clients the option of securing a High Availability Support Contract. When support calls are placed for critical components of their IT infrastructure, response times are guaranteed. For a fixed annual fee, the number of allowed support calls is unlimited and on-site time is not billed no matter how long it takes to resolve the issue.
• Our Senior Consultants will respond to your problem within the contract times of 1-hour callback and 3-hour on-site.

 

• Clients can also opt for the block-time component of the support contract which offers weekly onsite IT administration assistance and network health checks.